At Decknote we take your privacy seriously. This document explains what data we collect, what we use it for, and what control you have over it.
What data we collect
- Account data: your name and email address when you sign up. Your password is always stored encrypted (hashed).
- Content: the boards, lists, cards, comments and attachments you create in order to provide the service.
- Technical data: the minimum information needed to keep you securely signed in, and your time zone so the daily summary reaches you in the morning.
- Usage data: the pages you visit and basic information about your browser or device, through Google Analytics, so we can see how Decknote is used.
- Error reports: when something breaks, the technical details of the error (what failed, on which page and in which browser), so we can fix it.
- Notification token: if you use the Android app and allow notifications, a token from Firebase Cloud Messaging that lets us send them to your phone.
- Shopify orders: if you use Decknote from Shopify, the details of the orders the app turns into cards, including the buyer's name, contact and shipping details. They are erased when Shopify asks us to redact that customer.
How we use your data
We use your data only to operate the service: to authenticate you, show your boards, sync your team's changes in real time and send you notifications (for example, when you're assigned or mentioned). We do not sell your data to third parties.
Providers
We rely on a few providers, and share with each only what it needs to do its job:
- an email provider, to send invitations and notifications;
- Stripe, to process Pro payments. Your card details go straight to Stripe; we never see or store them;
- Google Analytics, for the usage data above;
- Firebase Cloud Messaging, to deliver notifications to the Android app.
Error reports go to an error tracker we run ourselves.
Your rights
You can access, correct or delete your data at any time, without asking us: Settings → Your data downloads everything you have as a single file, and Settings → Danger zone deletes your account and its content immediately and permanently. If you would rather we do it, or you have any other request about your data, get in touch.
Deleting your account
You can delete your Decknote account yourself, on the web or in the Android app:
- Sign in and open Settings.
- In Danger zone, choose Delete my account.
- Confirm with your password.
This deletes, immediately and permanently, your account, the boards you own (for everyone you shared them with, too), and your cards, comments, attachments, notifications and API tokens, and cancels your Pro subscription if you have one. Nothing is kept on our side; if you ever paid, Stripe keeps its own payment records. If you can't sign in, email us from your account's address at the contact below and we'll delete it for you.
Contact
If you have questions about this policy, email us at sales@devcloudsoftware.com.